MailFilter / Tagging

Logging

Getting Started

Personalize

Questions? Problems? We're here to help. If you're having ANY difficulties with your VailNet/ColoradoNet service, please contact us at 970-949-3318 during business hours, or email us at support@vail.net.

Getting Started
Customizing Barracuda
(Preferences)

How to Whitelist (allow) or Blacklist (deny) email addresses or domain

How to Configure Your Quarantine Setting

How to personalize your spam setting

What are Whitelists and Blacklists?

While the VailNet MailFilter will attempt to determine if a particular email is Spam or not, you can assist the MailFilter by creating your own Whitelists and Blacklists. A “Whitelist” is a list of email addresses or domain names that you believe will never send you any Spam (and as a result which you would prefer never be considered to be Spam). Likewise a “Blacklist” is a list of email addresses or domain names that you believe are 100% Spam (eg: emails from weightloss@lose-weight-fast.com). While you do not need to have a Whitelist or a Blacklist to use VailNet’s MailFilter, subscribers can use these lists to try and define emails that they “know” are not spam (whitelisted addresses) or “know” to be spam (blacklisted addresses). If you wish to define known good (non-spam) Whitelisted addresses or known bad (spam) Blacklisted addresses you can use the Preferences module to populate these lists for your email @vail.net, @colorado.net or @mountainmax.net.

How to Whitelist (allow) or Blacklist (deny) email addresses or domains.

After logging in to the Email Filter, click on the Preferences tab and then click on the Whitelist/Blacklist subcategory. To whitelist or blacklist a message, enter in either a specific email address or an entire domain.

Examples:

Allowing messages: If you want to receive email from someone whose emails are apparently being blocked “goodguy@gooddomain.com”, enter that specific email address in the Allowed (whitelist) field and click the Add button.

Blocking messages:: If you do not want to receive email from “badperson@baddomain.com ,” enter that specific email address in the Blocked (Blacklist) field and click the Add button.

Removing entries: To remove entries, simply click on the trash-can icon next to an entry.

How to Configure Your Quarantine Settings

After logging in to the Email Filter, click on the Preferences tab then click on the Quarantine Settings
subcategory.

Configuration Options

No messages in Quarantine: If you do not want any messages sent to your Quarantine, choose the “No” option under the Quarantine Enable/Disable section. Choosing this option causes questionable messages to go directly to your Mailbox. However, these messages will be tagged as: ******SPAM*****.

Notification interval: You can change the interval at which you are notified about quarantined messages. Choose to be notified each day, once per week, or not at all. Change the Notification Address if you would like Quarantine notifications to go to a different email address.

Default language: If desired, you can also change the default language for the quarantine message under the Default Language area.

How to personalize your spam settings.

After logging in to the Email Filter, click on the Preferences tab then click on the Spam Settings subcategory.

Configuration Options

Spam Filter: If you would like to disable Email Filtering and receive every email message sent to you, choose “No” under the Spam Filter Enable/Disable section.

Spam Scoring: One of the powerful ways the Mail Filter manages your spam is through the use of scores for each message. To find out more about scores, read about them in our Email Filtering section. To create your own settings for spam scoring, first select “No” next to Use System Default . Then choose the individual thresholds you would like to use.

Tag Score is the score at which we will add the tag *****SPAM***** to the subject line but still deliver the message to your Mailbox.

Quarantine Score is the score at which the message will go to your Spam Quarantine Inbox . Setting this to 10 means a message will never go to your Quarantine Inbox based on its Spam Score.

Block Score is the score at which the message will be blocked entirely. Setting this to 10 means a message will never be blocked based on its Spam Score.

For example:

If you set the Tag Score to 4, Quarantine Score to 6, and Block score to 8 then:

A message with a Spam Score of less than 4 will be delivered to untouched to you regular Inbox

A message with a Spam Score of 4 to 5.9 will be tagged as Spam

A message with a Spam Score of 6 to 7.9 will be delivered to your Quarantine Inbox

A message with a Spam Score of 8 and higher will be blocked

Note: You must change the actual number next to the scale indicator as the sliders cannot be moved.

You now have more control over spam messages by customizing and personalizing the "Mail Filter". Next, if you use Outlook you can add a plug-in that allows you to manage messages from your Inbox. To find out how, click the following link to advance to Outlook Client Plug-in– Managing.