Cimarron International

Client Profile
Cimarron International is an investment services company based in Avon, Colorado.

Client Problem
Cimarron International needed to communicate with clients and markets around the world. In addition, they regularly sent and received large e-mail attachments among staff and clients. The Internet connection they needed had to be fast, secure and, most importantly, reliable. A dial-up connection was out of the question and the limited availability and lead-time of other high-speed connections was a problem. In addition, Cimarron had had poor experiences with other ISPs, so VailNet had to make it work right the first time.

VailNet's Solution
Cimarron International was a perfect candidate for VailNet's T1 wireless service. A strong signal and accessible site made the installation quick and easy.

The Results
Cimarron's staff has seen increases in productivity, and communication with clients has never been better. The reliability of the wireless solution has surpassed other suppliers' solutions and the company is a firm believer in the technology.

The following is a letter from the CEO of Cimarron International.

Dear VailNet:
Generally, when anyone sends the principal of the company a letter, it's usually a complaint-especially when it comes to ISP services. I'm happy to break that tradition and compliment you and the entire VailNet team for your continued outstanding service.

Since installing the radio bridge high-speed Internet connection this summer, my productivity and support of my clients has increased significantly. With so many of my clients and staff now on high speed connections, the radio bridge solution allows me to "keep up with them" by sending/receiving large e-mail attachments with ease without having to worry about 15 to 60 minute uploads and downloads.

More importantly, on the few occasions when there's been a problem, there has always been somebody at the other end of the phone line, and a timely solution. In my other businesses in Denver I've had to work with US West, Verio and RMI as service providers and I can tell you that there's absolutely no comparison. VailNet's responsive support has been superlative.

Perhaps the best customer service is when you don't need any. And in that regard, the radio bridge connection has worked with a high degree of reliability. Clearly, the up front investment in the necessary hardware has paid excellent dividends in terms of reliability, convenience and speed.

Again, many thanks for your great service and support.

Sincerely,
Donald E. Cohen
CEO, Cimarron International