Questions? Problems? We want to help! Below are links to solutions to help you get the most out of your VailNet/ColoradoNet service. And, as always, if you have ANY difficulties with your VailNet/ColoradoNet service, please call us at 970-949-3318 during business hours, or email us at support@vail.net.

 Setting up your computer for Dialup and High-Speed Service
Step by step instructions on how to get on the Internet with VailNet/ColoradoNet. If you already know how to setup a connection, but just need our 'settings' (our dialup number, mail servers, etc) check out our quick reference sheet.

 Protecting Your Computer
This section contains information on precautions that customers using Microsoft Windows should take to protect their computers from possible infections or compromise while on the Internet.

 Bandwidth Speed Test
VailNet is pleased to provide a local bandwidth speed test. Run our 50K Speed Test or our 500K Speed Test to download web pages which contain 50K or 500K of data and then display (roughly) the effective speed at which this data moved from vail.net to your computer's browser.

 VailNet/ColoradoNet Spam Policies (or "what does 450 Client host rejected: cannot find your hostname mean")
Due to the tremendous amount of SPAM on the Internet, VailNet/ColoradoNet along with many other ISPs have increased their level of email security/requirements.r

 Mail Quotas A mail quota is the amount of space reserved on VailNet's server to house your email messages.

 Sending Email through VailNet (or ColoradoNet) when connected through another ISP If you are not physically connected to VailNet/ColoradoNet but have an email account with us the above link will provide you with the configuration changes you'll need to make on your computer in order to send out email.

 Software Downloads Software that you can download and links to other software vendors web sites.

 Actiontec Configuration

• Basic Setup (Quick method)
• CD-ROM Setup
• Actiontec Wireless Setup
• Actiontec Troubleshooting

 Frequently Asked Questions
The most common VailNet/ColoradoNet questions, with answers from our technical staff. If you are interested in how much time you've used this month or how fast you've been connecting to the Internet this month checkout our login history function!

Download virus protection software, the lastest versions of Netscape and Internet Exporer and other useful Internet utilities.

 VailNet's New "MailFilter"
and Other SPAM Related FAQs
Setup your mail reader to automatically move suspected SPAM out of your "inbox".

 Reading your email (via the web) when you are out of town
If you are out of town using someone elses computer and want to check your email you can use our webmail web page to access your email. Just visit the web site http://webmail.vail.net, enter your account name to the left of the '@", the hostname vail.net or colorado.net to the right of the "@", the machine name "vail.net" or "colorado.net" to the right of MailServer and your password.